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Legal

Complaints and Consumer Assistance

Last updated: 6 October 2026

How to report a service problem, seller dispute, privacy concern or unlawful activity, and where to seek help.

1. Tell us what happened

Email support@lyv.ph for a service, billing, seller-conduct or safety issue. Email privacy@lyv.ph for data handling or rights requests. These proposed contacts must be tested and staffed before production use; see contact details.

Include the relevant seller Page or lyv account, invoice or transaction reference, date, a short description and the remedy you seek. Provide necessary screenshots privately, redacting unrelated information. Never post invoice tokens, passwords, PINs, OTPs or identity documents publicly.

2. Review and response

The support team should acknowledge the complaint, record a reference, determine whether it concerns lyv or a seller, and explain the proposed action and expected response date. Where investigation is needed, we provide updates and explain any delay. The operator must staff and test this workflow before launch; no unverified automatic response or resolution deadline is promised.

For a purchase, contact the seller through their original Page. lyv can assist with records and route a report, but does not control the seller’s payment account or shipping. This does not exclude lyv’s own duties under applicable law. Report suspected unlawful sales or misuse for review under our Acceptable Use Policy.

3. External assistance

  • DTI Consumer Care for consumer concerns and available dispute assistance.
  • National Privacy Commission for personal-data concerns and complaint procedures.
  • Your payment provider for a disputed transfer; law enforcement for suspected criminal activity; a competent court for appropriate relief.

You may use statutory complaint channels without surrendering a legal right. Internal review does not shorten a statutory filing period or impose mandatory private arbitration. Any applicable merchant-redress period under the Internet Transactions Act is assessed separately from urgent privacy, safety and criminal reports.

See the Refund and Cancellation Policy, Privacy Policy and Terms of Service.